I will try keep this as brief as possible by only covering the key points of our experience. We placed a carpet order for over £6k in September 2019 at their Sevenoaks branch. At point of order we were advised 3 to 4 weeks lead time and after continuously chasing the order was eventually fitted in November 2019 almost eight weeks later. The fitting was completed very badly and not one piece of carpet was fitted correctly. Unacceptable tool damage was caused in every room removing paintwork, chunks taken out of doors, broken & marked staircases and knife scores to every side of a stone fireplace base. In one area incredibly the fitters attempted to repaint damage with a different type of paint leaving paint on the new carpet. The carpets were also damaged at the edge with lines of pile torn out unnecessarily with a stretching tool used incorrectly. The fitters ran out of materials and left a section of a staircase with no carpet nor underlay just gripper rod on the treads and risers! Curiously gripper rod with long pins were installed either side of each door bar that you can feel on your feet on entering some rooms. The carpets also had manufacturing line defects, creasing and colour contamination in the pile (an expected beige carpet but with blue, orange green and brown tufts and not as described) We raised a complaint with head office in November 2019, took photo and video evidence and confirmed everything in writing. Carpetright sent out their own experienced surveyor to inspect in December 2019 and they confirmed the entire order needed to be replaced. To date although it has been repeatedly confirmed they have replacement carpet ready to fit, and having been provided six dates for replacement fitting, nothing has been completed in over fifteen months they just don’t turn up. It takes all weekend to pack everything up in preparation for fitting, and we did this three times. We filed for breach of contract via section 75 and have an agreed recommendation with the credit provider, yet we still await action from Carpetright to conclude matters. I would avoid Carpetright at all costs, the fitters that came to our property were not suitably qualified or trained, the customer services department just direct your concerns back to the store and deal with nothing appropriately, the store staff just lie to either get you off the phone or out of their store. We experienced great difficulty communicating with this company the stores rarely answer the phone, it normally switches to a message service that’s full. My advice Instruct a local independent carpet retailer who care about their customers and the quality and service they offer. Carpetright are by far the worst company we have ever had to deal with. We have been more than tolerant even taking into account current circumstances, what a shame companies in the UK are allowed to carry on trading with this level of customer service.