Booking with this company was a mistake. Through Skyscanner I booked a ticket that was an Iberia ticket, with legs operated by AA and BA. When missing my first flight due to traffic around LHR, AA sent me to BA (who handle Iberia) and to be able to help me BA needed the help from Carlton Leisure. The person on the phone from Carlton told me bluntly the ticket was already gone, nothing could be done, but he would call me back with a new offer. After an hour I called him back, but he denied promising calling me back (although I have all conversations on tape) and said he could email me some new offers or rebook me for full price on another flight. When I handed him to the BA person at the desk, he claimed something that needed to be done was impossible, when the BA lady confronted him with his lies, he said it was company policy but yes, it was actually possible. Fortunately when calling Iberia as a last attempt, they've managed to rebook me on the next mornings flight. So the "your ticket is gone sir, nothing can be done" was another lie from Carlton Leisure. It took me four hours and Iberia saved the day (and 800 euro). Next time I'll rather pay 300 more for a ticket than deal with Carlton Leisure again.