A big THANK YOU to everyone concerned - from the initial contact with Chris - a couple of conversations with Mike and finally Lorraine - you were ALL so professional - AMAZING service - Very helpful - everyone did what they said they were going to do without having to be constantly chased up! This is my first experience with leasing a car and you made it all very easy - my Q7 arrived on the day (9:30 am) from Oldham - Carl the delivery man was brilliant - all in all massively impressed and VERY happy!! Will definitely be back in 3 years time!! Thanks again for everything!!