"They are trying an aggressive marketing scam now. Somehow they have got a friend's details and he has been pestered by calls and texts saying he has been selected for an account. Now a letter has arrived with his "new account" details, and a number to call (at 11p a minute in very small, faint print). The whole thing is written as if the account is set up and ready to go. This looks designed to scare people into phoning the number. He emphatically has NOT applied for an account with them."