"Customer service is poor
Processes are poor compared to any banks, Unable to work with businesses efficiently always insisting a director calls (Even though the director has told them the names of authorised staff)
Returns payments if there is a minor mistake with the name
Holds money without your consent
Charges a fortune in calls to contact them
Poorly thought out and poorly managed
I know they are not a bank as such, but if I was to do something like this I would at least take the positive aspects of a bank and try to copy them.
Only opened up as it was quick and time was against us, will be advising the director to book a day out and go to open a genuine bank account as these are terrible.
Best advice would be to use Cash Plus instead if in a rush, as their issues are minor compared to Card One Banking."