Ordering the oil filter was straight forward fast and quickly That's where the positive stops I at to collect the oil filter from my local Euro parts supplier in Strood Kent I got there and was behind 2 people both of the customers wanted batteries the first customers waited and waited then the ONLY GUY in the store came to the counter and said its the wrong battery let me look 20 minutes later came back and said sorry we have not got the right battery the customer wasn't happy and walked out the other customers that were now behind me asked any chance of someone giving you a hand mate ?? Which tge man replied no need I can cope so next customer I can't believe it exactly the same thing 20 minutes later came back and said sorry we don't have your battery where tge man swore at tge man and walked out with 2 other guys who were behind me so I was next 10 miniutes later he came back gave me my oil filter which was the right one but 50 minutes wait is unacceptable will pay tge extra postage next time for delivery Complete joke