I ordered my parts which were a reasonable price, but despite the email confirming I could collect the items on 24/08/21, when I went to Euro Car Parts, some of the items had not yet arrived. I asked if the items could be delivered to me when they arrived and I was assured they would be (after being asked to leave my contact details). Unfortunately after hearing nothing for several days, I called back and was informed the items had indeed arrived and they were waiting for me to call them. I then received a call back from the assistant with whom I initially spoke about the delivery and she advised "when I gave your contact details to the team at the back, they told me they would wait for your call". This made me irate, as it was not what was agreed and she knew what had been agreed, because I agreed it with her. Anyway, she asked me to come in and she would explain everything, but surprise surprise, she was nowhere to be seen. Really not happy at all about the experience and the lies to try to cover their tracks really insulted my intelligence.