Absolutely atrocious, probably some of the worst customer service I have ever experienced. Do not book a hire car through this sham of a company, you may find yourself stuck in a foreign country and having to deal with the awful human being I had to deal with. Ruined the start of our holiday completely. I found out on arrival at the hire car company in Italy that I had to place a £1,000 deposit to cover the excess of the hire car. This was not clear at all during the booking process but putting that completely to one side, the individual I had to deal with when calling for assistance was appalling. Completely rude, condescending, unhelpful and absolutely inflamed what was already a very difficult situation to be in, in a foreign with your wife and 4 young children stranded. All he wanted to do was constantly hammer me with the sentiment that this was my fault and I didn't read the terms etc rather than helping me find a solution or taking any responsibility. I booked with them because they were the cheapest, I got what I paid for. If I could give zero stars I would.