When we booked our holiday to Canada in the Aberdeen Branch of Barrhead Travel, our travel advisor, Craig Barton, was very helpful and very knowledgeable. We were kept well informed of how the booking was progressing. Any queries were answered promptly. When Coronavirus hit and our departure was looming, despite having contacted them in a timely period, they were very slow to get back in touch, but maybe this was due to the amount of holidays having to be rebooked and shortage of staff. It was only when I resorted to sending a sharp message through their Facebook page with 7 days to go to our holiday departure date did they get back to me. Confirming what I knew from reading the Foreign Office, hotels, train and cruise websites that our holiday was cancelled. However since then I cannot find fault with the service that we have received. As our initial travel advisor was unavailable, Anne Marie Kirke took over. Anne Marie advised us of our options and as this was a bucket list holiday, we took the option to postponed the trip until 2021 and it looks like the options that Anne Marie offered us will mean that we will have a better holiday than we originally planned