Kenneth Gray Party
We were given incorrect info by Barrhead Travel on three counts. Firstly, concerning our checked baggage, which Hannah of Barrhead Travel advised was not included in the cost of our flight, and should be booked and paid for at check-in at Glasgow Airport. (Hannah had apparently received this information from WestJet). As this sounded highly unlikely to us, we contacted WestJet direct who confirmed that our baggage was in fact included in the cost of flight. Secondly, Hannah advised us we need not complete an ETA, as this would not come into force until September 2016. Again, having checked with WestJet, we were informed ETA had come into force in March 2016 and that it would be in our best interest to complete it. (Both of these issues were only highlighted after receipt of tickets, only two weeks prior to departure). Thirdly, we booked our INCLUSIVE rate vehicle rental through Barrhead Travel (with Avis). At pick-up in Canada, we were asked to provide credit card details - we assumed this was a formality, but have returned from holiday to a credit card charge of £245 (apparently for "non-PKG items - energy and concession recovery fees"). We have no idea what this refers to, as we paid for an inclusive rate.
1 Helpful Report
Posted 3 years ago
Canada Travel Specialists is rated 4.84 based on 310 reviews

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