Overall the trip was good but some points to note -Both flights with Air Transat were awful. Seats so narrow that I could hardly sit down, the extra leg room that I paid for was a joke, and the 'food' was unacceptable. The cabin staff are clearly embarrassed by the service offered because they hide away during the flight. -The Wall Centre Hotel looks magnificent and the views from windows superb but it took 90 minutes to check in and we were even given the keys to a room that someone was already occupying. They gave us a $75 credit to apologise and then on checkout tried to charge me for not only for the food I used the credit to have, but also added a gratuity that I expressly said I was not giving because the staff did not give a good service. -The Banff International Hotel was not brilliant either very dark room and couldn't serve breakfast because their computer was down! The Ptarmigan next door was much better and their breakfast is included in room rates. -Brewsters may need to look to their servicing of their fleet as we were left stranded on two consecutive days due to vehicle breakdown. This meant we had no time to look around Jasper centre and even worse we lost over 2 hours precious time at the Fairmont Chateau. I have emailed Brewsters regarding this loss and am disappointed that so far they have not even replied other than confirm my email address -Finally the lunch at Columbia Icefield was horrendous we had only 30 minutes before having to get on the Icefield bus and the buffet was a disorganised mess of very badly cooked dishes resembling the worst school meal I can remember Overall the trip was good but could have been superb if the above points had not arisen.