The actual holiday to Canada and Alaska with numerous hotels,transfers, tours, cruise etc was excellent however, the stress caused by the lack of tickets 1 week before we left and with no date for when we would get them was unacceptable at best. Our travel consultant, Hannah Esdaile was excellent but she was on holiday when our tickets were due to be sent and no one would helps or take ownership. I even dealt with the office manager who did, eventually, sort things out. I was copied in (by e mail) to office politics about insufficient staff and hence no tickets were being issued! When Ipay over £10,500 for a holiday I want an efficient service from Booking to completion. If I was reviewing the holiday alone it would have been very good.