Like many of the parents completing reviews, we share Camps International's disappointment that this year's trips are unable to go ahead. We understand the challenges that the pandemic has provided to many companies, families and individuals and have taken a reasoned approach regarding a refund. However, despite many emails, Camps International have continued to indicate only that a refund will be made 'as soon as possible'. In essence, they are sitting on our £4000 and have provided no firm indication of when we might expect our money back, despite it now being 1 month since the request was made. 'As soon as possible' is not an acceptable or reasonable response. I have this evening commenced a claim through the small claims court to recover the money and would suggest that others who have received similar poor service do the same.