Unhappy Customer
It is clear that Camps have a strong history of leading amazing expeditions. That was clear from the quality of previous reviews and the experience of participants. However they have not behaved openly or responsibly during this pandemic. How can anyone think it is reasonable to force children into making payments/ paying for vaccines, kit etc to go on a trip that is not safe. How can they justify not producing insurance documents/ itineraries etc. How can they justify putting flights on the traveller gateway and telling students they have paid for these flights - when these flights DO NOT exist. There has been poor leadership here - and the impact this will have on the very communities that camps is meant to support is likely to be devastating. Camps really missed a trick here They have upset so many schools and parents, likely affecting their future partnerships with schools. With better communication, support, flexibility and understanding they could have worked with families to cancel trips and to look at ways people could fundraise or pay into the charitable side of the organisation instead of making all their customers feel like they have simply stolen their money.
2 years ago
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Camps International has a 4.0 average rating from 516 reviews

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Alice, Customer Support

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