So terrible their own workers quit! Timeliness: The project was due to take 6 weeks but took CK 6 months (Aug 2018-Feb 2019), and in the end we still didn’t get the kitchen we paid for with design and measurement errors meaning it couldn’t be fulfilled - our designer Bianca refused to take responsibility.  Service: Disappointingly there was ineffective project management, fitters frequently complained Neil Ali was uncommunicative. We found this to be true when he refused to answer our calls or respond to emails. Problems were compounded by the fact that three CK fitters and a sub-contractor quit CK over the course of our project - all of them complaining about how poorly run the business was.  Quality: Work was often substandard - requiring several visits to re-do - wasting everyone’s time. We asked to discuss the problems with Dylan (owner) who refused to call or meet us. For what is meant to be a fully project managed service, CK dragged their heels throughout and only when we were advised (by their own fitters) to threaten legal action did we see work progress. Clearly, we don’t recommend CK, but if you are tempted to use them our advise would be (1) do not agree to pay the full balance upfront - negotiate stage payments, (2) keep detailed photos/email chains - we were told at several points we would have to pay more for things they had previously agreed to. Finally, note that we were offered money to ‘avoid a bad review’. We refused, you deserve to know.