Have been looking around for a Chesneys Outdoor Heat and Grill for a while and came across Calido logs via facebook and I'm more than impressed. I used their online live chat who put me in contact with John, who I must say was extremely helpful (especially with all my questions!) Couldn't recommend them enough and I've already purchased my first pallet of Birch wood with them. A note for delivery our product got delivered via Palletways, who I'm also impressed with, as they arrived on time, included a curtesy call before hand, and to top it all off, the packaging was out of this world (nothing was going to get damaged!) I'm one happy customer and have recommended Calido to all my friends and I'm loving my Chesneys Product. I Will be returning soon.