This service is RUBBISH! do not waste your money!, we ordered an electric scooter from here and from the start it was just BAD! delievery did not arrive first so had to reschedule, when item arrived it was faulty and now it's been sitting here for what would be a MONTH 10 days from now and is still waiting to be collected so we can have our nearly £400 !!! Back!! Ohh and the emails are always either addressed to me or my boyfriend no clear communication!, and sometimes no response for the longest while!, it's looking like we will never get rid of this FAULTY ITEM!