The product was ordered online,I paid nearly £60, that includes the product, packaging, delivery etc. The product arrived in a week and it was my brother's birthday that day. However, I am glad that I opened the box to check the product before giving it to my brother.. The tankard was just flimsy and stuck together, especially the bottom of the tankard, one side was stuck and the other side had come off and you can clearly see the gap and if a drink was poured it was would literally start leaking!! The tankard also looked thin and flimsy, not the quality shown in the pictures and expected better quality for paying nearly £60. I have requested a full refund, sent the product back and still not refunded.. it's a shame the quality and service is bad, the designs are great and this is the kind of business that could do well with word of mouth..real shame!!!