APPALLING service. TWICE the tankard we ordered was wrongly engraved despite the delivery note describing what we'd asked for. Also the hallmarks were placed where your mouth rests to drink. Not impressed! We got emails saying what they should have done. We knew that, only they didn't do it. After the second wrong item, which was sent by snail mail so arrived well after due date, we asked for a full refund, which we got eventually. We ordered our tankard from another company, it was perfectly engraved the first time, the hallmarks are underneath, and is was cheaper!