I purchased a plain silver plated Quaich for a special occasion, but on receipt the packaging and quality was extremely poor and the following points were noted;- 1. The packaging for transit was very poor. The company confirmed “it’s not to our usual standard”. So why was this not picked up by their quality control. 2. The Quaich ordered was “plain” but another type was sent! 3. I requested and paid for an engraving in the base of the bowl. Not done. 4. The solder between the handles and the bowl was in my opinion very poor. The company state” Given the process and tools that our factory uses they don’t believe the handle finish can be any better”. 5. The plinth had a lot of marks on it. I was advised by the company these could be removed by polishing. When I purchase a new product I do not expect to polish it to remove marks. Why is this not done by the factory! 6. The engraving on the plinth was illegible, the company state this was caused by the choice of font and layout of the wording. They chose the font! and if there was a problem with the wording why was this not raised before the time of engraving!! 7. This item was returned on 30th March and a full refund was given, but on “12th April” I have received an Email asking how I am getting on with my Quaich, and it is addressed to Mr. A L, They don’t even include my surname!!!