First time of purchasing from Buyaparcel and likely to be the last. Item was ordered with optional next day delivery selected and paid for as it was needed urgently. It arrived on time so fine on that. However, a different product was supplied to that ordered! The delivery note even showed the item ordered in the top line and then a different product as the item sent! No prior warning that the item had apparently, I was subsequently told, been dropped and replaced with a different one. I tried to call as soon as the problem was discovered only to get a message saying that due to covid all enquiries must be by email as no phone service being provided. I emailed straight away and then waited for a reply..... which took three days! My message to buyaparcel is if you can't offer the level of service you are purporting to offer, and critically with a way of contacting you when you make an error that doesn't then take forever to get anywhere, reduce your service offereing and just be honest with your customers.