Terrible!! Most stressful gift I have ever been bought. I gave them dates to which they said I needed to pay an additional £80. I paid the £80. They then asked for confirmation of names to book. In the same email as giving them names and PRIOR to the booking being finalised I asked that the dates be amended to one week later. Instead of responding they just booked the original dates and when i said I had asked for different dates I got told to pay more money. Which would be even more than the had I booked with the hotel direct minus any gift voucher. I asked for them to provide me with a solution and suggested that maybe they provide me with alternative dates that don't cost and I was told they had booked it on the earlier dates and I have the booking voucher. No customer service at all. No going over and above to try and assist. I tried to point out that they booked it AFTER I requested different dates but it didn't hit home.