They sent me an incorrect reference number for my experience. I have called two days in a row to have the issue resolved. They have robbed me. They are not accepting responsibility, despite the fact that I had emailed evidence of their error to two individuals at the company. One gentleman (Mathew Devlin) was really rude and the second lady (Shannon) that I spoke to assured me that a supervisor would be in touch by the end of the day. This obviously did not occur. This company is a scam and I doubt I will ever get my experience or money back. Trading standards may be my last resort because it is completely unfair that this company can scam people out of money in such a way.