I cannot explain the emotional distress this company caused us. They took our money and at the beginning sometimes chose to respond, made endless mistakes and had no interest in our application progressing being pushed forwards. They eventually just stopped all contact totally. Complaints been ignored for months. The receptionist is hands down the rudest female I have ever encountered and would often laugh at us down the phone. I urge people to avoid this "company" and I am sad that we got conned like we did. On other websites any bad reviews, they respond by being defensive. I am not sure anyone in this company has any idea the distress they cause people and the severity of their behaviour .