To say that Burlow and Spencer is a horrendous firm is an understatement. I first hired them back in January for a FLR application. They are quick to catch up with you when they're trying to take payment, but once they've got it don't expect them to do any work. I had someone named Shahista Akhbar handle my first application. She was rude, she took several months to get it done, only to rush it last minute. The worst part, in April the Home Office requested for more documents but she never notified me resulting in my application being refused. I tried giving them a second chance in hopes it was just one bad solicitor, they charged me £2000 with someone named Adam assuring me this would be handled professionally. They knew the application needed to be done within a weeks time. Not one phone call. When I rang I was put through to a Kiran who is probably the rudest staff member. Apparently it was my job to remind them multiple times when it needed to be done by, because twice wasn't enough. Then she sends me an application on Friday, which by then it's too late to send it, only for me to realise it's the first application they sent over, not taking into account any changes updating any info. She even had the nerve to leave my old IHS number despite me providing the new one. To anyone looking for an immigration solicitor DO NOT bother with this firm. They are a scam and what they're doing is fraud. I'm lucky enough that I've recorded all my phone calls with them since day one, and I fully intend on telling my bank to with-hold the payment for £2000 now, as well as making sure I get a refund for the first application Shahista Akhbar purposely neglected out of spite. Anyone else who's had issues, look into reporting them to the SRA. Clearly they don't know anything about law if what they're doing is fraud.