I ordered my window on 5th September 2017. I was given a delivery date of 25th September I took two days off work in preparation. The frame arrived with no glass and no explanation. I immediately phoned them - they said they had no info and would phone back. They didn't. I phoned them again - they said they would phone back. They didn't. I phoned them again on that same day and left a message on their answering machine asking them to call me the next day. They didn't. I phoned them and this time I was given assurances the glass was on its way. 6 days later, 3rd October, still no glass. I phoned them - they said they would phone back. They didn't. Frustrated, angry and unable to begin other jobs I had waiting once the window was installed, I waited - patiently - a further week. I phoned them, assurances were given the glass was on its way. It arrived the next day. Looking at other reviews, if all goes well this seems to be a great company. If the slightest thing goes wrong, they are not interested. I wouldn't use them again or advise anyone else to.