Bought a door early May 2017, got an email sometime later with a specific delivery date mid of June 2017. (There was no option to check or agree as if all other people in the world sit at home and wait for their orders to arrive). Emailed twice with dates that would suit us, no response! Called them up in the middle of my holiday, only then to hear that they had my emails in front of them and would call me back within the hour. No return call! When i called they could not change the date but promised that door and glass panel will be properly packed so they could leave it at the house. Came home 7 days later to find a plain glass panel lying with NO PROTECTION on the grass next to a door frame that was also not further protected. The free packing is very minimal. the screws ok, but no proper instructions either. So not a company to recommend, cheap for UK standard but still to expensive, will order again from Europe, much better quality and better priced with proper service and protection around glass panels! (PS don't bother to comment, it just show that you don't learn just defend, as its quite clear from your comments under the other poor ratings).