I did my first working holiday Australia with Bunac in 2015 where I found them very helpful, they answered all my emails, all my questions & were always polite. I then did my working holiday to Canada with Bunac in 2018 where they were also very helpful. Now when I try to contact them via email they NEVER respond which is so disappointing considering I was a customer of Bunac back in 2015, & 2018. I would go to another company instead such as STA travel but they have closed down, & other companies dealing with working holiday visas are way too expensive & Bunac is more reasonably priced, & as I have been with Bunac twice before I trusted them. It’s so unprofessional not to respond to all the emails I’ve sent. I can’t understand as a company why I am chasing them when I, as a potential customer should be chased by them - isn’t that how business works? Bunac, if you don’t want to help me for whatever odd reason - please just tell me, then I know I will just go else where and look for other alternatives. So disappointing