Completely dishonest in their dealings and look to exploit customers by overcharging them when they do not check their bills. I had Bulb for a year and they were fine and then I notice that they stated I provided a reading which was over twice the estimate. I did not provide the reading whatsoever but instead of taking an average of £50 a month, they took £400! They simply stated that in winter months energy use goes up but the fact of the matter was that I did not provide the reading and going up 8 fold is ridiculous. After getting in contact with customer service they fabricated a story that they sent someone round to take reading. When I advised them that the meter was inside my house and locked and they would not have been able to gain access they changed their story advising that they sometimes use a third party to provide a reading and they must have been dishonest! No Bulb, you are dishonest! You have lied and tried to live the lie stating I provided a reading when I didn’t and then concocting a dishonest ruse to justify your exploitative, dishonest and corrupt behaviour. I am taking this to the energy ombudsman as this is completely unacceptable and dishonest of you! Statement number: 08656395