Ordered a couple of things for delivery. The day before delivery I got a call and asked if I needed anything else. Coincidently I did so they were kind enough to add a few more items, take payment for those additional items over the phone and add it to to my existing delivery order. The next day the delivery came - the driver was really nice and helpful - but forgot an item. I called up and was told that they were a bit busy to return to me today but would send the missing item via DHL for guaranteed next day delivery. I agreed. DHL then didnt turn up the next day - only the day after. I therefore got my complete order 48 hours later than I was supposed to. I sent a Tweet to the Built team asking where my £50 credit under the much hyped Built failed delivery promise is. Havent had a response back. Its been nearly a week now.