I have been very reluctant to place this disappointing review here. I have tried to express my disappointmet directly with the company management. Unfortunately, i have been prevented from doing this by the sales assistant. I have made numerous requests by Email, telephone and old fashioned letter for my concerns to be forwarded and for somebody in authority to make a comment. After three weeks i have conceded defeat. My issue is that i made an order and paid for express delivery for items i needed for a job that i could not get locally. The order arrived i the specified time, however, they were completely the wrong items. I informed the company immediately. I was told that they would arrange for a courier to collect the items and that once the items were back with them, they would send the correct items. I was told that the courier would collect the items the following week. My obvious consternation was that, this was their error and that i needed the items straight away. My request was flatly and unsympathectically refused as was my request to contact someone in a managerial position. I asked for a refund and bought the items from another online company. It took 9 days to get refund. This quote is from their website:- "Our aim is to provide you with top quality products, at trade prices, straight to your door, hassle-free. Try our service and if you're not happy, give us a call and we'll make sure that you are!" This certainly does not come close to my experience. It's interesting to see all the 5 star reviews which all relate to when they supply the right things in the right time scales (basically doing what they are paid to do). In my view a company is better measured in how they respond when they do things wrong, sadly on this occasion they have been found wanting.