I ordered two packs of decking clips on March 29th. On order number 61885. The confirmation E Mail came stating that the order was processed, and delivery would be 3 to 10 days. Nothing was mentioned on the website when I ordered. I phoned on April 7th. To enquire about the order. I was told that it hadn’t even been processed yet, and was in the hands of the warehouse. The work was starting the next day, so I had no choice but cancel the order, and purchase elsewhere. The lady on the phone didn’t seem particularly concerned that I cancelled, so I’m afraid I must give your company a poor rating. I really think you need to look at this situation, and see if there’s a problem in your procedures.