On Mon 8th July I Reported that my TV BOX had failed.I was promised a replacement by Friday and transferred to sales who offered me a new and improved contract-both very satisfactory!the box did not arrive and I was told this was because I didn't have a BTtelevision contract.Promise to reactivate the service at midnight and the box would be dispatched the following day. Sat morning I received a text that the box could not be dispatched as I had ordered two! This was resolved and a box promised for the following Wed.E-mail on Tuesday showed that the box was addressed to our old house (left 3 years previously)Managed eventually to pick up box from local PO but this was apparently faulty.Necessitated 3 calls to their service dept on the third of which I was offered another box. Thurs 18th,notification of delivery but still to old address.Further phone call to arrange for address to be changed and the box was eventually received on Tues 23rd July-This was the wrong model. Wed 24th replacement promised for correct address for Sat 27th. Sat 27th no delivery.A further box is due to be sent but to wrong address.I refused to pick this up from PO. 29th A long phone call to an adviser at Lincoln to arrange for our old address to be permanently deleted from the BT computer and a new correct box sent. Wed 31st.New box arrived,connected and is satisfactory.This is on the 24th day after ordering. The staff on all occasions were pleasant and helpful,especially Lewis at Lincoln. I anticipate I made at least 10 calls plus two aborted calls due to a faulty line.