Today I had a ridiculously stressful experience. I was miss-sold BT Cloud, told it would benefit my business, save us money and make life easier. When the engineer arrived he told me he was fitting another phone line and I would have a new number. I am a business where all my customers have my number and my number is the registered BT account. Why would they think in a million years I would want my number changed? It's on our headed paper, website etc etc. I instantly got on the phone to BT and was told that because when the sales person sold me the Cloud I didn't request my number was moved over I was given a new number and it was my fault as I didn't bring up the fact I wanted to keep it. To add to this I was then told that because they were fitting a new line my alarm wouldn't work and I would need to get it put onto my new line, which would cost me hundreds of pounds for a call out fee and then engineering costs. At this point I lost it and told the man on the phone to cancel the whole thing. After a heated discussion requesting to speak to his superiors, he put me on hold. Whilst I waited on the phone I Googled the CEO's email address, found out that BT are the 3rd most complained about company in the UK and got Ofcoms and the Communications Ombudsmans number. When he came back on the line he told me my Cloud had been cancelled and my line would be left as it is and I would not be charged. BT do not think about small business and how they work, they purposely didn't inform me of the consequences of setting up BT Cloud and the impact it would have on my business. I am shocked at how they can get away with this.