"Really struggled with the customer service team, when trying to get my broadband activated. They don't seem to follow through on their promises and will say anything to get you off the phone! After my activation date was postponed, I waited over a week for an update until I Finally decided to cancel. Lo and behold, less than 12 hours after cancelling my direct debit, someone got in touch. Thwy didnt have an update though, just wanted to chase me for money despite the fact that my account was actually in credit. Best avoided to be honest!"