Avoid at all costs. No one cares. Can't wait for contract to end. Have lived in the same property for 8 years and have never been able to use a landline phone. This is due to a very poor line. Advised by BT to dismantle phone as no point using it. Can't be bothered to waste time listing all the problems we've had and continue to have with the broadband connection. Goes down at a similar time every year. In the past, I've rang them almost in tears and explained that my daughter desperately needed the Internet to help with exam revision. They didn't care, and left us without broadband for over 3 weeks. This time round, we are on day 14. Absolutely useless. Customer service...no such thing.