I called today to renew my broadband and cancel my mobile package. The advisor said they could renew my broadband and then put me through to another department to cancel the mobile but after signing the deal and putting me through it transpired that they were unable to make changes to my account while there were orders in progress. Completely disgusting behavior. The advisor either lied to me or is incompetent, both are as bad as the other. I would never recommend them to anyone. When people ask me about my experience with them I tell them that I haven't had any problems yet/recently.