"Terrible customer service, online chat was awful and at times difficult to understand, contradicted themselves and assumed customer was at fault. Over promised and under delivered. Turns out it was their engineers that had caused the fault and knocked out both our landline and broadband for 5 days. No apologies, no contact after. Was even told at one point that BT do not have customer service numbers for the public to call, interesting for a telecommunications company! Will be switching to a new supplier, years of loyalty mean nothing to this company."