"Avoid at all costs.
We was moving home so asked for a home move with BT, we gave our date of the move, yes they closed the existing line at old address but never connected at new address, no contact from BT and no one turning up to connect. After numerous calls to BT over a 2 week period and being advised differently of the reason for not being connected ( one of the reason was they had dug up the road to lay new cable from the Exchange which is outside our new home and guess what no signs of any work being done) we cancelled the order and our direct debit and went to SKY who connected there broadband within 5 days. We then had a phone call from BT asking why we had cancelled direct debit, they was advised why and we was told that we had to pay for the remainder of the contract even though we was not connected. No payment was made and had no further contact with BT. Stay clear if you can. BT are not reliable and push you from pillar to post, you will never get a correct answer from them."