"We used to have a BT VOIP Line which worked perfectly well. When we upgraded our Broadband Line (With BT) we were informed the VOIP phone was no longer available & to keep our work Phone Number we were advised to go with BT Cloud Phone. We are having nothing but problems with it. Even when I have a Full 4G Signal and/or WiFi, sometimes it answers the incoming call, sometimes it's dead when I answer sometimes it brings up the End Call & Answer incoming, or send call to Answerphone. Theres no pattern for me to work out why it does certain things. My heart sinks when I hear the BT Cloud Phone ring. Is it a lost Customer!!!!"