3 weeks from ordering to receiving Infinity. Approx 3 3/4 hours wasted time on the phone, Chat service ends up somewhere else in the globe to be congratulated I am a preference customer to be awarded BT infinity. Phone service ends up again somewhere else is absolutely hopeless. 2 visits from "engineers", 1st one didn't do anything just said its a common problem [ it was 15.30 hrs Friday which I think he wanted to go home] with connection, 2nd one down graded my hub to a old one without asking. I have now received my 3rd hub which seems ok but ill not count my chickens before they hatch. The contract will not be renewed. Please try elsewhere and leave this lot till the last resort. They are so big they are completely out of touch.