Jon T. (Cheshire, UK).
BT Mobile is a joke and a total rip off. I signed up for what sounded like a fairly reasonable deal. I got a Samsung S7 Edge, unlimited text and something like 1200 free minutes a month and a 6gb internet limit. After my first 6 months this would increase to £43. OK I thought, I can cope with that and at the end of the contract I still have a decent phone and I can sign it up 'sim only' with anyone..... My first bill after my discount period is £57 ???? How is that £43 ? I have not used the phone for anywhere near what my limits are and so far never have so how has my bill jumped from £23 to £57? Ever since I had this phone from day one until now, no way have I ever used 6gb of internet connection, I don't just mean in one month, I mean since I first got the damned thing. The majority of the time my phone does use internet it is connected to my own broadband here in the house, which is also provided by BT ! So, I'm I getting charged for using my own broadband which I am already paying for when I connect to it with my phone ? I'm seriously not paying my next bill until someone can explain to me where these extra costs have come from and if the explanation sounds like bull**** I will not only cancel my BT Mobile account but I will also move my broadband account to a more reputable company too.
2 Helpful Report
Posted 2 years ago
BT is rated 1.47 based on 306 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial