Absolute shambles, with just some of the problems being: * Before I signed up I was told I'd be able to transfer the contract to someone else, which later turned out to be rubbish I was subsequently told that I'd first have to pay off the contract which entirely defeats the point. * I was told to wait in for the engineer to set everything up, and only to find out after the timeslot (when I called to find out where the engineer was) that it wasn't actually required thus wasting a day of holiday. * The connection itself would randomly die and take a long time to sort itself. * Whenever I called about problems with the connection I was fobbed off with excuses, with nothing ever resolved or any of the callbacks actually done. * The router itself was awful, and sometimes took over an hour (which I timed) to restart. * There were various hidden charges, such as setting up the phone line, removing it, an extortionate fee for the sub-standard router. * The price was increased early on in the contract, with the (legally required) notification email either never being sent or being buried in so much spam from BT that no one had any hope of seeing it. * The customer support is inconsistent, which different people telling you different things. * I asked to end the contract early as I moved house, but once this was done was then told that I'd be charged extra. I was also then told AFTER I'd cancelled it that these charges would not be applied if I'd just let the contract expire, but by this point it was apparently too late. I'd recommend people to use ANYTHING but BT.