I ordered on-line and found the process very confusing. I asked the "chat" before ordering that I needed to know when I ordered if it was available as I needed to collect it and was told it would be ok. Once ordered I received an email to say a representative would be in contact with me about delivery even though I had chosen to collect, I again checked with the "chat line" and she said someone would be back in contact with 24 to 48 hours which directly contradicted what she had indicated minutes earlier. I then said I wanted to cancel the order and while she was checking with the "order department" when it would be ready I received an email to say my order was ready for collection! It is all very confusing, it is either a "click and collect" or it is not and I am still not sure of the answer and would be hesitant to use the service again for an urgent order. Even this feedback form is incorrect as it asks questions about delivery when I collected the goods!