Acting on an advertising letter from British Home Buyers I agreed with them a 30-day exclusivity period for two properties as they promised they had a database with buyers ready to buy. They procured not a single viewing. After the end of that period they offered to sell at a discount which when we spoke first was said to be circa 15% of the asking price. When I asked for that route to be explored the valuation that was put forward was more in the order of a 30-35% discount to the value BHB had themselves advised originally the property should be and were actually marketed at. To add more colour to the experience, they valued one of the properties - a one bed flat - at a higher price than the other which is a two-bed flat. The smaller flat they valued at more than £100k more than the larger! When I questioned it they double-checked and confirmed the figures to me in writing. They explained that because they dealt with investors the valuation was predominantly based on rental value and that of the smaller flat was higher than the larger. Later when we started to go down the discount route they admitted their valuation mistake but, again, only when I raised the point once more and when their valuers provided a discount valuation. If that is not all that could be done wrong, after I terminated their services, unbeknown to me and despite a specific promise, BHB kept the properties on their advertising channels at the previously advertised prices. When I put the properties back on the market at a lower price (of course not as low as their 30% discounted rate) with another agent the concurrent advertisings at best confused potential buyers and created the impression that my sales process was all over the place. I am not sure what else they could get wrong...