As a recently widowed older lady, the thought of selling my family home to downsize was to say the least very scary My initial enquiries were positive- I spoke with many companies . This was the only company that did not not keep chasing me for commitment to use them. I was talked through the process, the cost and every step of the way I was supported by Tom G - he was calm and reassuring and kept me up to date throughout. Any queries or concerns I had he made sure I was responded to quickly. When Tom G was out of the office Charles was my support so I never felt isolated or unsure I cannot fault any aspect of the service I received from the team, they were always calm, reassuring and kept me updated. The process for me would not of been possible without the kindness and professionalism shown by Tom G and Charles Cannot recommend highly enough . Thank you