Crazy company. I’ve never been a BG customer yet I was billed for gas usage when I was paying another company. I contacted them to clear things up and they turned it into a can of worms. Repeatedly they attempted to take over my supples without my consent from another big energy supplier. What a mess. In the end I submitted a complaint and escalated it to the ombudsman. It was then corrected but not after repeated communication with the ombudsman as they didn’t quite understand what had happened. In the end BG was at fault. They kept on saying not their fault right upto the end. What a nightmare! An expensive company that does not listen to anyone as they believe they are always right. I can’t understand what they are so big TBH!