I highly recommend a different company for electric or gas. British Gas is unprofessional and cannot be bothered about their clients. I’ve disputed my bill and was told that I will get a call back. For a week I called twice a day and on ever call I was told that someone will call me back. The 1st few consultants didn’t even make a note of the query on the account so my 1st 4 calls, I had to repeat the myself and what the issue was but every time I will get the same answer, we will call you back but 2 weeks later. I’m still waiting for the call back. I’ve logged a complain via their website but still nobody got back to me. Instead late payment fees and debt collecting charges was added even tho I’ve been waiting on British Gas to get back to me. I never said that I wasn’t going to pay but the bill is disputed and they cannot explain why the bill was so high but continue to put late payment fees even tho I’ve been waiting on them to get back to me. Extremely poor customer service. This is now been escalating to trading standards but yet even informing British Gas that I will escalate this issue they still couldn’t be bothered to get in contact with me, instead I just received an statement via email with more fees added. STAY AWAY FROM THIS COMPANY. THERE IS ALLOT OF OTHER COMPANIES THAT WILL GIVE YOU BETTER SERVICE.