Wish I'd never switched to BG. Having switched only 2 weeks ago I am now on my 4th complaint. Account says I have HomeCare 100 which includes a boiler service. When I tried to book one they said it is not included as I am on a different tariff (than the one my account quotes!) and need to google different T&C's! I could book a service through my HomeCare but they will charge me £99 pounds. If I didn't have the HomeCare it would be.... £79!!!! I had a smart meter fitting cancelled on the day due to overrun on the previous customer - OK, stuff happens. They said they would compensate me (£30) for having taken the day off work (daily pay £240!) and rescheduled my appointment. Another day off work and the engineer arrived but said he would not do the work as it was raining! No mention of this when booking the appointment and - had they called me beforehand as they say they will I could have gone to work. Again another £30 compensation offered. No compensation has appeared on my account. I cannot raise another complaint as I already have one open - BG limits people to only one complaint at a time... that keeps the numbers down for OFGEN! All I now want them to do is waive the early cancellation fee (if they actually paid all the compensation they said they would it is less than the cancellation fees anyway!) so I can switch to a decent provider. AVOID British GAS!