One star because you can't leave 0 stars. We're told in moving to new property in June that we couldn't have a smart meter fitted because of the positioning of the gas meter within the house - we thought fair enough thay makes sense. So agreed on quarterly payments. The last contact we have had in any form from this shower of idiots was one bill from November. So imagine out surprise on Monday when we arrived home to find our locks had been taken off TWO door and a PREPAYMENT METER installed with no previous contact by letter, phone call or email. No warrant provided, no details of an application for said warrant and the relevant court proceedings for us to contest it. No payment plan offered absolutey NOTHING. Not to mention where have they installed it... in the exact place we were told wasn't suitable for a smart reader because it is UNREADABLE at the height it is. Even with our large stepladders you have to navigate under one door frame and continue up into the gap between the external porch door and the internal flat door - not exactly convenient. No prepayment card left for us or sent out, no leaflet provided so what happened when we'd arrived home at 8pm - THE GAS HAD RAN OUT. Called the first gent was sympathetic but just suggested we had to go out and buy a card and top up. So there we go it's now 8.30pm and I've had to trail round numerous stores with my two year old finding one of your cards for it to be registered then on getting it up the road to start it in the meter it doesn't work. Then managed to reach someone absolutely helpful who was APPALLED at the situation we'd been left in given my other half has two medical conditions that we could contest on having a prepayment meter fitted in the first place and we also have a young child. Also said rht this is the normal proceeding for arrears that have been going on for a year or more... weve only been with this disgusting company since June. She was able to send an engineer out within the hour who was very pleasant and he himself couldn't understand why we had been fitted with one of these godawful things and were being left in the s*** basically because nobody bothered getting back to us on Monday (systems are down you can't speak to anyone at all). Will be contacting today and fully intend on taking this further. Not that we'll get anywhere because the majority of the company sound like a bunch of yes men to the money grabbing powers that be up the top. AVOID ABOUT AVOID.